Shipping Policy
Processing Time: Orders processed within 2-3 business days.
Shipping Speed: Standard shipping with tracking.
Return Period
At Havva Fashion, we understand that sometimes you may need to return a product. That’s why we offer a return period of 7 days from the date of delivery. Within this timeframe, you can initiate a return for eligible products.
Eligibility
Returns are accepted for products with manufacturing defects or if an incorrect size is delivered. We want to ensure that our customers are satisfied with their purchases, and we will gladly assist you in resolving any issues related to the quality or size of the product.
Refunds
If your return meets the eligibility criteria, you will be eligible for a refund. Refunds are applicable only for eligible returns. In cases where the return does not meet the eligibility criteria, we will issue a credit note with a validity of 90 days. This credit note can be used for future purchases on our website.
Exchange
If you received a product with an incorrect size, we offer a size exchange option within 14 from the order received. Please note that size exchange is subject to availability. If the requested size is not available, we will process a refund or issue a credit note as per our refund policy.
Conditions
To initiate a return, please contact our customer support team at support@havvafashion.com. In your email, include the return details such as the order number, courier docket number or AWB number, and the reason for return. Our team will guide you through the return process and provide you with the necessary instructions.
Return Shipping
The cost of return shipping is to be borne by the customer. We recommend using a reliable courier service to ensure that the product reaches us safely and within the specified timeframe. Please retain the courier receipt as proof of return.
Return Address
When returning a product, please ship it to the following address:
C/o Havva Fashion
A/1, Bhagirathi Kunj, Amrut Nagar
Kherwadi Rd., Opp. Shivaji Nagar Police Chowki
Mumbai-400051
Video Confirmation
We understand the importance of transparency and accountability in the return process. To ensure a seamless experience for our customers, we may request video confirmation of the product condition and packaging before processing the return. This helps us in verifying the claim and expediting the refund or exchange process.
At Havva Fashion, we strive to provide the best possible customer service and ensure that our customers have a hassle-free shopping experience. If you have any further questions or need assistance with your return, please don’t hesitate to contact our customer support team.
